Return and Refund

Return and Refund Policy:

At Scent Circle, we strive to ensure your complete satisfaction with every purchase. We understand that there may be instances where you need to return a product or request a refund. Please read our return and refund policy carefully to understand the guidelines and procedures for initiating a return or refund.

1. Eligibility for Returns and Refunds:

   • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving the item. We will arrange for the return or replacement of the product at no additional cost to you.
   • Incorrect or Missing Items: If you receive an incorrect product or if any item is missing from your order, please notify us within [number of days] days of receiving the package. We will rectify the issue by arranging a return, replacement, or sending the missing item, depending on the specific circumstances.
   • Change of Mind: We understand that sometimes you may change your mind about a purchase. In such cases, we accept returns for a refund or exchange within [number of days] days of receiving the product, provided that the item is unused, in its original packaging, and in resalable condition. Please note that return shipping costs may apply in these instances.

2. Return Process:

   • To initiate a return or refund, please contact our customer support team with your order details, including the reason for the return or refund request.
   • Our customer support team will guide you through the return process and provide you with a return authorization number, if applicable.
   • Please securely package the product and include all original accessories, manuals, and any promotional items that came with it.
   • Ship the item back to us using a reliable shipping service, ensuring that you obtain a proof of shipment.

3. Refund Process:

   • Once we receive the returned item and verify its condition, we will initiate the refund process.
   • Refunds will be processed using the original payment method used for the purchase.
   • Please note that it may take [number of days] for the refunded amount to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items:

   • Some items may not be eligible for return or refund due to hygiene reasons or other restrictions. These may include but are not limited to certain personal care products, perishable goods, and customized or personalized items. Please check the product description or contact our customer support team for clarification on specific items.

5. Return Shipping Costs:

   • In cases where the return or refund request is not due to a damaged, defective, or incorrect item, the customer may be responsible for the return shipping costs. Please consult with our customer support team for further details on return shipping arrangements.

Our goal is to provide you with a seamless and satisfactory return and refund experience. If you have any questions or need assistance regarding the return and refund process, please contact our customer support team. We are here to help and ensure that you are satisfied with your shopping experience at [Your Ecommerce Store Name].

Best regards,

Scent Circle